Refund Policy
Effective August 26, 2026. Last updated August 26, 2026.
This Refund Policy is part of the Terms and Conditions. It states when we return credits to your account and when we refund a purchase. If this policy and the Terms conflict on payment or refunds, the Terms control.
Where a statute requires a refund right you cannot waive, that statute controls to the extent it requires.
1. What we sell
You buy prepaid credits. Credits do not expire. They have no cash value except as this policy requires. A trial or bonus grant is not a purchase and has no cash refund.
Unused credits prepaid to a campaign return to your account balance if you delete that campaign, as described in Section 2. That is an account-credit return, not a purchase refund, unless Section 3 applies.
2. Unused campaign credits
When you create a campaign, we reserve credits for that campaign's plan. If you delete the campaign, we return the unused reserved credits (reserved credits minus credits already consumed by completed sessions) to your account balance.
Returned credits stay in the account. They do not automatically become a cash refund.
We do not return credits consumed by sessions that already ran. We do not return credits if we terminate the campaign or the account for a violation of the Terms or the Acceptable Use Policy.
3. 30-day delivery remedy
If, within 30 days after a campaign first starts, we fail to deliver the planned sessions for that campaign because of a failure of the Services, you may email [email protected] and request a remedy.
The planned session count is the count in the campaign plan for that period. A session is delivered when we mark it completed.
If we confirm the shortfall, you may choose:
- return of unused reserved credits to your account; or
- a refund of the purchase price allocable to the undelivered sessions, through the original payment method when the processor allows it.
This remedy does not apply if the shortfall was caused by your configuration, by a destination you do not control, by a third-party block, by payment failure, or by a suspension or termination under the Terms or the Acceptable Use Policy.
4. What is not a refund event
The following are not refund events:
- ranking, traffic, conversion, or revenue outcomes;
- search-engine or advertising-platform penalties, filters, or account actions;
- change of mind after sessions have run;
- misunderstanding of the Services after you accepted the Terms;
- a duplicate purchase you do not report promptly;
- taxes, currency conversion, or processor fees we cannot recover; or
- termination for a violation of the Terms or the Acceptable Use Policy.
We may, as a courtesy, offer account credit for a case that this policy does not require. That is not a precedent.
5. How to request a remedy
Email [email protected] from the address on the account. Include the campaign name or id, the purchase date, and what was not delivered.
We may ask for enough detail to verify the shortfall. We aim to respond within 10 business days.
6. Payment disputes
Contact us before you open a chargeback or payment dispute. We may pause the account while a dispute is open. These Terms do not waive any non-waivable cardholder right. A dispute opened after we have already returned credits or refunded the same charge may be treated as a duplicate recovery, and we may deduct that amount from the account or seek it back.
7. Changes
We may update this policy by posting a revised version and changing the "Last updated" date. For a material change, we will also try to notify the email on your account. A material change does not take away a Section 3 remedy that already attached to a campaign that started before the change.
8. Contact
NavBoosted
[email protected]
https://navboosted.com/contact